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19th Jul 2018 - Call us today on 1656 760620 to get the best deals available.

Privacy Policy

Who is the Data Controller?

21st Century Vehicles Ltd is the data controller responsible for your personal information, and is committed to protecting your privacy and keeping any personal information we hold safe.

21st Century Vehicles Ltd operates under the trading styles, Cheaper Van Sales, Zebra Vehicles and Zebra Asset Finance.

This Privacy Policy explains what we do with any personal information which we collect from you.

If you have any questions regarding our Privacy Policy, please contact us at: 3B Innovation Centre, Technology Drive, Bridgend, CF31 3NA. 0845 4 900 400  info@cheapervansales.co.ukThis Privacy Policy is not intended to create any contractual or other legal rights for or on behalf of any party.

Please note that this Policy applies only to 21st Century Vehicles Ltd and its trading styles and not to any third-party organisations that we may need to share your information with. We are not responsible for the Privacy Policies or practices of such other organisations and you should make your own enquiries in respect of them.

Why do we collect your personal information?

We collect personal information about you in order to:

  • Process your application for finance
  • Process your vehicle order
  • Review your finance product as part of an on-going client relationship with us as your broker
  • To respond to complaints and enquiries
  • To keep you informed regarding any products or services that may be of interest to you in the future if you consent to this

We require your personal information as part of our broker services to supply you with a vehicle and or finance for that vehicle. This information is required to enable us to process your application for finance with one of our third party finance providers or our vehicle suppliers.

Without this information, it would not be possible for us to provide these services. The lawful basis for processing your personal data is fulfilling a contract.

The personal information we collect

The personal information we collect over the phone is necessary for fulfillment of a contract. All our calls are recorded to protect one or more participants of the call.
The personal information we collect includes:

  • Name
  • Date of birth
  • Postal address
  • Previous address history (when necessary)
  • Email address
  • Landline telephone contact details
  • Mobile telephone contact details
  • Employment details including salary
  • Previous employment history (when necessary)
  • Financial information - bank account details and loan required details
  • Proof of Identity – driving licence, national insurance number, DVLA licence verification, motor insurance certificate, ‘selfie’ photograph, passport
  • Proof of Address may be one of – bank statement, mortgage statement, credit card statement, utility bill, landline phone bill, council tax bill
  • Proof of Income (if required by relevant finance company) – bank statements or payslipsMost personal information is collected by our account managers when applying for a finance product, or from the enquiry form on our website. However, some personal information may be obtained from our dealer partners and then passed to us with your consent

We will only collect the information relevant for us to be able to process your finance application and/or vehicle order and we will only share your information with third-parties as necessary to complete your finance application and/or vehicle order

How do we use your personal information?

As your broker, we use your personal information to discuss your personal circumstances with finance providers in order to determine the most appropriate product for your needs.

The personal information you provide may be used by automated decision-making systems to check your eligibility for products and services. A lender may then undertake credit enquiries upon receipt of your application.

Credit Reference Agency Information Notice

In order to process your pre-application we will supply your personal information, via a service provider , to credit reference agencies (CRAs) who will provide back to that service provider, information about you such as your financial history. We do this to assess credit worthiness, to provide a quote with a likelihood of acceptance, check your identity, and to prevent fraud or criminal activity.When CRAs receive a search from us they will place a search footprint on your credit file that will not be seen by other lenders.The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail at each of the three CRAs websites – clicking on any of these three links will take you to the same CRAIN document:
Callcredit http://www.callcredit.co.uk/crain
Equifax http://www.equifax.co.uk/crain
Experian http://www.experian.co.uk/crain

Fraud Prevention Agencies

General
Before we provide services, goods or financing to you, we undertake checks for the purposes of preventing fraud and money laundering, and to verify your identity. These checks require us to process personal data about you.
The personal data you have provided, we have collected from you, or we have received from third parties will be used to prevent fraud and money laundering, and to verify your identity.
Details of the personal information that will be processed include, for example: name, address, date of birth, contact details, financial information, employment details, device identifiers including IP address and vehicle details.
We and fraud prevention agencies may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.We process your personal data on the basis that we have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the services or financing you have requested.
Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.

Our website uses cookies, and full details of why and how cookies are used are explained in our Cookies policy www.cheapervansales.co.uk/cookies

Who do we disclose personal information to?

We disclose personal information to third parties such as lenders and suppliers, but only what is necessary to conclude the finance contract or supply of vehicle as ordered

It may also be necessary to share your personal information with other companies who perform support services on our behalf including those that provide professional, legal or accounting advice to 21st Century Vehicles Ltd

These companies are required to ensure appropriate security measures are in place and maintain the confidentiality of your information, and to use your personal information only in the course of providing such services as specified to 21st Century Vehicles Ltd.

Finally, under limited circumstances, your personal information may be disclosed to third parties as permitted by, or to comply with, applicable laws and regulations. For instance, to meet our obligations to the Financial Conduct Authority (FCA) and when responding to subject access requests, proceedings of a court of law or similar legal process, to protect against fraud, and to otherwise cooperate with law enforcement or regulatory authorities

The personal information you provide will not be passed to any third-party organisation for marketing purposes

Do we transfer your data to organisations outside of the EEA?

We do not transfer data to any agency that is based outside of the EEA and not approved as having adequate data protection levels by the EU Commission.

Personal information and marketing purposes

You will be given the opportunity to indicate if you wish to receive communications from 21st Century Vehicles Ltd about relevant services and products when you provide your personal information. The lawful basis being legitimate interests. We will send information about similar products to customers who have not previously objected to receiving marketing material

You can opt out of receiving marketing information at any time in the future by contacting us on 01656 760620 or emailing info@cheapervansales.co.uk, or in writing to Data Controller, 21st Century Vehicles Ltd, 3B Innovation Centre, Technology Drive, Bridgend, CF31 3NA

How long is your Personal information retained?

We will retain your personal information in accordance with applicable laws and whilst a client relationship is in place

Should you complete a finance contract using our services we must retain the information used for identity purposes for the term of the agreement + 5 years to comply with Money Laundering Regulations

Your Rights

Accessing your personal information

You have the right to access your personal information to check whether it is accurate and up-to-date. You also have the right to receive a copy of your personal information that we process

Rectification

You have the right to have any inaccurate information we hold rectified without undue delay and after we have confirmed that the information is indeed incorrect.

Erasure (Right to be Forgotten)

You have the right to request that your personal information is deleted in circumstances such as withdrawal of consent for marketing, no longer necessary. Each case will be judged on its merits as there may be overriding legitimate grounds on which your information must be kept.

Restriction of Processing

You have the right to request that your personal information is deleted in circumstances such as withdrawal of consent for marketing, no longer necessary.

Data Portability

You have the right to obtain a copy of your personal information and have it transferred to another data controller in a commonly used format.

Object to processing

You have the right to object to processing of your personal data for the purposes of profiling. The request must be considered and 21st Century Vehicles Ltd must respond with its decision and justification of this.

Object to automated decision making

You have the right to object to significant decisions, including profiling, being made solely by automated means unless this is necessary for entering into or performance of a contract

Compensation

You have the right to claim compensation for damages caused by infringement of the Data Protection Regulations from 21st Century Vehicles Ltd.

Changes to our privacy notice

We keep our Privacy Notice under regular review and we will place any updates on this web page. This Privacy Notice was last updated on 24/05/2018.

Questions

If you have any questions or complaints relating to how we use your personal information, or if you wish to exercise any of your rights regarding your personal information, please contact us in writing on info@cheapervansales.co.uk or by post to Data Controller, 21st Century Vehicles Ltd, 3b Innovation Centre, Technology Drive, Bridgend, CF31 3NA.

We will respond to you as soon as is possible. The length of time will depend on the type and complexity of the request, but you will receive a response within one month of the initial request

What if I am still not satisfied?

If you are not satisfied with how 21st Century Vehicles Ltd has responded to your enquiry, you have the right to complain to the Information Commissioner’s Office (ICO), who is the regulator for data protection in the United Kingdom

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